My relatives and I were shopping at marina sq's metro outlet and purchased some chocolates. At the cashier, we were informed that there is 15% discount off the chocs upon payment made by OUB credit card. Upon hearing this, we pointed out to them that OUB is merged with UOB, so UOB credit card would also warrant that discount. However, the cashier insisted that it's oub and not uob. A sales person nearby who heard this also defended her colleague and went to check with the chocolate promoter. She came back and told us that the promoter said there isn't any discount. By then, the cashier could not be bothered to check about this and simply charged me the full amount. Though 15% isn't much of a discount, the integrity of the cashier and the salesperson was questionable. As both my aunts work in the bank, they told them off, saying that they are in the bank industry and know very well that oub is the same as uob. My sister commented that she is embarrassed for the salespeople not to know such simple general knowledge. Where have these people been living? The salesperson did not even bother to get the promoter to come here and clear things up, she just simply asked us to look for her. What kinda sucky service is this? So, we went to the choc counter but didn't find her so my aunt took down the poster which says 15% off uob credit cards and brought the poster to the cashier and slammed it on their counter. By then, the salesppl were cringing in embarrassment (Serves them right) and my aunt pointed out that it stated uob, not oub. Of course, those ignorant fools quietly acknowledged their mistake but they did not even apologize to us so they had to void the earlier transaction. Now, usually other places will void the transaction first before charging the new cost. Instead, they charged me with the new price first before voiding it. That's not the way to serve customers especially when they made sucha huge mistake and wasted our precious time. In fact, till now we are disgusted that these ppl did not even bother to check with the higher management about the credit cards and expected us to go and find it out ourselves. Such service is really the bane of Sg. Perhaps the cashier was too young and ah-lian as evident from the way she behaved so she probably did not read the papers about the merge of the banks BUT the salesperson, a middle-aged woman should jolly well know that! And even if she didn't know, she should do the checking instead of hiding at some corner after telling us to look for the promoter. This shopping experience was really unpleasant and im sure that the paragon branch has better service becoz many tourists go to paragon and that the people there are more knowledgeable about such payments. I think these dept stores should seriously train their staff on the knowledge of different card payments and how to serve the customer well.

Don't u think that the salesppl could not be bothered to provide good customer service?